If you aren't happy with your item or its defective we will happily accept returns within our policy.
Our returns are easy and require no long form filling, just let us know what's wrong and we'll email you a returns label.
If the item is defective you must inform us within 30 days of delivery
If the item becomes defective you must inform us as soon as possible.
In cases where the item is defective or becomes defective you will be given the option of a full refund or replacement without return of the item.
In some circumstances an option may not be be given, for example if the item is no longer available you will be refunded.
If you no longer want the item(s) you must inform us within 30 days of delivery.
If we are at fault in any of the cases you will not be charged any return fees, if you no longer want the item then you will be expected to pay the return charge.
Items can be returned and refunded if they are still in a new and unused condition.
Your return request may be declined if:
*the item shows signs of usage, e.g. fingerprints, dirt or other marks
*has not been looked after correctly or reasonable care wasn't used to return and package the item
*the retail package is missing
*accessories have been used or missing
In this case we deem the condition they are returned in is not 'new' and it cannot be resold. The item may be destroyed at our discretion.
*If your country of delivery has different laws regarding maximum time to inform us then this will override the 30 days.*
Some items are not permitted for return due to hygiene or GDPR reasons. These include face masks and memory cards.
It is important you contact us first before returning any items as we are unable to identify returns without a label or a returns code.
If a label isn't used or a returns code isn't visible then we cannot identify the return and a refund will not be issued.
All returns must be made in line with the timescales above and we reserve the right to reject a return if it is delivered outside of this time.
All refunds will be made within 7-10 days of receiving the returned items, if no return is necessary a refund will be processed within 7-10 days.
Please contact us if you'd like to request a return
Business to business orders have no right of return