We want you to be happy with your purchase. If you're not satisfied with your item or it’s defective, we will gladly accept returns in accordance with the policy below.
Our return process is simple—no long forms to fill out. Just let us know what’s wrong, and we’ll email you a return label.
If your item is defective or incorrect, please inform us within 30 days of delivery.
If your item becomes defective after this period, please inform us as soon as possible.
For defective or incorrect items we will offer either a full refund or a replacement.
In most cases you will not need to return the defective item.
If the item is no longer available we will issue a full refund instead of a replacement.
If you no longer want your item you must inform us within 14 calendar days of delivery.
Once you notify us within 14 days you then have another 14 days to return the item.
Returns will only be accepted if the item is in new and unused condition.
Return shipping costs are your responsibility unless we are at fault.
Refunds will be processed once the returned item has been received and inspected.
Your return may be declined if the item shows signs of use such as fingerprints dirt or other marks.
Your return may be declined if the item has not been properly cared for or was poorly packaged for return.
Your return may be declined if the original retail packaging is missing.
Your return may be declined if accessories are missing or have been used.
If an item is not in a resellable condition it may be disposed of at our discretion and no refund will be issued.
Some items cannot be returned due to hygiene or data security reasons including face masks and memory cards or other digital storage devices.
Contact us before returning any item to receive a return label or return code.
If a return is sent without a label or return code we may be unable to identify it and a refund will not be processed.
All items must be dropped off or posted within 14 days of us issuing the return instructions or label.
All returns must be made within the timeframes specified above. Returns outside of these periods may be rejected.
All returns must be processed on a per item basis. Each item should be submitted as an individual return request and not combined.
Even if multiple return labels are generated for items from the same order only one return charge will apply per order.
Refunds will be processed within 7 to 10 days of receiving the returned item.
If a return is not required the refund will be issued within 7 to 10 days of approval.
Business to business orders do not qualify for returns unless otherwise stated in the contract.
Note Local consumer laws may give you additional rights such as the UK or EU 14 day cancellation right for distance purchases. Where local regulations provide stronger protections those will apply. This does not affect your statutory rights.